We agree goods may only be returned to the Company on the following basis:
Products to be returned for warranty coverage must be within the applicable warranty period. If the customer requests that a replacement be sent immediately, the replacement product will be billed to the customer’s account in accordance with Helios Power Solutions Ltd standard payment terms. Then,
once a final decision of the return is made, a credit will be issued if the warranty claim is allowed.
If the customer wishes to return a product for repair that is no longer within the warranty period or for damage not covered by the warranty, Helios Power Solutions Ltd will advise the customer of the estimated cost of the repair. Return of the product will be the authorization to repair and agreement to
pay for the cost of repair, whether or not it exceeds the original estimate.
By choosing to request an RMA number from Helios Power Solutions Ltd, it is implied that the customer has agreed to the terms of the Helios Power Solutions Ltd RMA Policy.