0800 654 668 | sales@heliosps.co.nz

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  • Home
  • Our Products
    • DC UPS SystemDC UPS Systems Power Supply + Battery Charger in one single unit Our Smart DC UPS Systems have ethernet-based communications and control in every model and are suitable for standby and cyclic applications. Some of the load and battery monitorable parameters are: Mains fails – PSU fails Battery missing – Battery low Charge current control Monitoring and reporting of battery current and state of charge Low voltage disconnect operation Automatic battery test Battery temperature compensation Multi-stage Charging modes ( Boost – Absorption – Float – Recovery) 12V DC UPS 24V DC UPS 48V DC UPS 110V DC UPS
    • AC DC Power Supplies
    • Battery Chargers
    • AC UPS & Transfer Systems
    • Batteries
    • DC/AC Inverters
    • DC/DC Converters
    • DC Power Systems & Accessories 
    • Battery Monitoring & Conditioning
    • Power Quality & Power Factor Correction
    • Surge Protection
    • Lightning & Grounding
    • Low Voltage Power & Grounding Connections
    • Electrical Fixing, Fastening & Support Products
  • Custom Solutions
    • Low DC Power Applications
    • Medium & High DC Power Applications
  • Solutions by Industry
    • Power & Utilities
    • Switchboard Manufacturers
    • Land & Mobile Radio
    • IT & Telecom
    • Medical
    • Oil & Gas
    • Rail & Transport
    • Defence
    • Critical infrastructure
    • OEM
  • Services
    • Power Quality Services
    • AC UPS Hire
    • Custom Design
    • Helios Service Department
    • Turnkey Solutions
  • Support
    • RMAs
    • SR Series Comms DownloadsHot
    • Frequently Asked Questions
    • Privacy Policy
    • Terms and Conditions
    • Application Notes
  • About Us
    • Our Business
    • History
    • Our Team
    • ISO 9001
  • News
  • Contact Us
  • My Enquiries
Home Support
RMAs

Return Material Authorization (RMA) Procedure

To return a product to Helios Power Solutions for replacement or repair, we request that you contact our team on our Live Chat or call our main line +64 9 835 0700 asking for an RMA number.  (Monday to Friday from 8am – 4:30 pm), once you have the RMA number you can fill out the below RMA form and return it to our service department according to the instructions.
RMA Form

Helios Power Solutions LTD – RMA (Return Material Authorization) Policy

We agree goods may only be returned to the Company on the following basis:

Stock Returns

  •  An RMA number has been obtained prior to return of goods
  • A return charge calculated at 15% of the value of the goods may be charged. This is to cover administration and other re-stocking expenses
  • All freight charges are paid by the Customer
  • That claims for credits are made within 7 days of invoicing
  • Any indent orders placed on behalf of, or for the Purchaser may not be cancelled or returned for credit
  • RMA form to be completed and returned with goods to Helios Power Solutions 3, Heremai Street,Henderson, Auckland, New Zealand
  • Repairs > $150NZD will not be completed without prior confirmation

Warranty Returns

Products to be returned for warranty coverage must be within the applicable warranty period. If the customer requests that a replacement be sent immediately, the replacement product will be billed to the customer’s account in accordance with Helios Power Solutions Ltd standard payment terms. Then,
once a final decision of the return is made, a credit will be issued if the warranty claim is allowed.

Non-Warranty Returns

If the customer wishes to return a product for repair that is no longer within the warranty period or for damage not covered by the warranty, Helios Power Solutions Ltd will advise the customer of the estimated cost of the repair. Return of the product will be the authorization to repair and agreement to
pay for the cost of repair, whether or not it exceeds the original estimate.

Transportation Charges

  • The customer is responsible for all transportation, insurance, duties and other similar charges for all returned Product, and the customer must ensure that the product is appropriately packaged.
  • Shipping damages resulting from improper packaging will be the customer’s responsibility. After repair, Helios Power Solutions Ltd will return the product ground freight prepaid for in-warranty items. For any other shipment method, customer must pay the difference in freight. Non- Warranty items will be invoiced for any parts, labour, and shipping charges.mer is responsible for all transportation, insurance, duties and other similar charges for all returned Product, and the customer must ensure that the product is appropriately packaged

By choosing to request an RMA number from Helios Power Solutions Ltd, it is implied that the customer has agreed to the terms of the Helios Power Solutions Ltd RMA Policy.

Helios Power
Solutions
New Zealand

www.heliosps.co.nz

Office Address

3 Heremai Street,
Henderson, Auckland,
New Zealand, 0612

Contact Info

Email: sales@heliosps.co.nz
Phone: +64 9 835 0700
NZ Free Phone: 0800 654 668

Helios Power
Solutions
Australia

www.heliosps.com.au

Office Address

Unit 6, 2-8 South St,
Rydalmere,Sydney,
NSW, Australia, 2116

Contact Info

Email: sales@heliosps.com.au
Phone: +61 2 7200 9200

Helios Power
Solutions
Asia

www.heliosps.asia

Office Address

56A Boat Quay
Singapore,
049845

Contact Info

Email: sales@heliosps.asia
Phone: +65 6871 4140

 

Helios Power
Solutions
Middle East

www.heliosps.asia

Office Address

#17-02 Blvd Plaza Tower 1,
Sheikh Mohammed Bin Rashid Blvd
Downtown Dubai, UAE

Contact Info

Email: sales@heliosps.asia
Phone: +971 4 401 8484

 

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