To return a product to Helios Power Solutions for replacement or repair, we request that you contact our team on our Live Chat or call our main line +64 9 835 0700asking for an RMA number. (Monday to Friday from 8am – 4:30 pm), once you have the RMA number you can fill out the below RMA form and return it to our service department according to the instructions.
Helios Power Solutions LTD – RMA (Return Material Authorization) Policy
We agree goods may only be returned to the Company on the following basis:
An RMA number has been obtained prior to return of goods
A return charge calculated at 15% of the value of the goods may be charged. This is to cover administration and other re-stocking expenses
All freight charges are paid by the Customer
That claims for credits are made within 7 days of invoicing
Any indent orders placed on behalf of, or for the Purchaser may not be cancelled or returned for credit
RMA form to be completed and returned with goods to Helios Power Solutions 3, Heremai Street,Henderson, Auckland, New Zealand
Repairs > $150NZD will not be completed without prior confirmation
Products to be returned for warranty coverage must be within the applicable warranty period. If the customer requests that a replacement be sent immediately, the replacement product will be billed to the customer’s account in accordance with Helios Power Solutions Ltd standard payment terms. Then,
once a final decision of the return is made, a credit will be issued if the warranty claim is allowed.
If the customer wishes to return a product for repair that is no longer within the warranty period or for damage not covered by the warranty, Helios Power Solutions Ltd will advise the customer of the estimated cost of the repair. Return of the product will be the authorization to repair and agreement to
pay for the cost of repair, whether or not it exceeds the original estimate.
The customer is responsible for all transportation, insurance, duties and other similar charges for all returned Product, and the customer must ensure that the product is appropriately packaged.
Shipping damages resulting from improper packaging will be the customer’s responsibility. After repair, Helios Power Solutions Ltd will return the product ground freight prepaid for in-warranty items. For any other shipment method, customer must pay the difference in freight. Non- Warranty items will be invoiced for any parts, labour, and shipping charges.mer is responsible for all transportation, insurance, duties and other similar charges for all returned Product, and the customer must ensure that the product is appropriately packaged
By choosing to request an RMA number from Helios Power Solutions Ltd, it is implied that the customer has agreed to the terms of the Helios Power Solutions Ltd RMA Policy.